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Greet clients and provide overview of services and provide referral to services as needed
  Assist clients in understanding and registering for services through the OES (Online Employment System) and Virtual WorkBC Centre
  Responsible for providing supports to clients; liaising with Finance in maintaining an accurate accounting of supports
  Schedule appointments with Client Services Teams
  Monitor ETHOS WorkBC group mailbox and forward emails to appropriate staff members, ensuring emails are forwarded in a timely fashion
  Make reminder calls for client appointment and workshops  Monitor referrals to internal and/or external services  Provide direct assistance to clients in the WorkBC Resource Room on a limited rotation/cover basis, as needed
  Where immediate solutions are not available, refer clients back to their Case Manager for further supportive steps
  Provide back up for Employment Advisors, as required
  Other duties as required 

RESPONSIBILITIES

Quality Assurance

 Maintain client file management, database and client service statistics, report and liaise regularly Centre Manager
 Maintain records and complete reports to ensure appropriate data is available for ongoing service performance evaluation and monitoring
 Maintain accurate inventory of client supports; working closely with the finance team  Provide a rigorous audit trail of supports provided to client



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